Pinnacle Medicare Services: Contacting Medicare Services

Beneficiary
Information

Contacting Pinnacle Medicare Services

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Beneficiary Services (For Beneficiary Use Only)
Medicare Unit	Contact Information
Request an Appeal	Pinnacle Medicare Services Attn: Appeals P.O. Box 3470 Little Rock, AR 72203
Customer Service Medicare Part A and B	1-800-MEDICARE (1-800-633-4227) TDD: 1-800-MEDICARE (1-800-633-4227)
Health Care Provider Services
Medicare Unit	Contact Information
Medicare Part A Provider Inquiries	Pinnacle Medicare Services P.O. Box 3470 Little Rock, AR 72203 Phone: 1-866-339-3714 TDD: (877) 726-1711 Provider Audit Fax: (501) 378-2097 Provider Reimbursement Fax: (501) 378-2184
Interactive Voice Response Unit (IVR) (Status Checks)	(877) 846-2819 (Status Checks Only) Available 24 hours a day 7 days a week.
Medicare Part B Provider Inquiries	Pinnacle Medicare Services P.O. Box 3470 Little Rock, AR 72203 Phone: 1-866-801-5304 TDD: (877) 726-1711
Interactive Voice Response Unit (IVR) (Status Checks)	(877) 846-2820 (Status Checks Only) Available 24 hours a day 7 days a week.
Medicare Part A Provider Enrollment	Part A Provider Enrollment Pinnacle Medicare Services P. O. Box 1418 Little Rock, AR 72203-1418 Or 400 West Capitol Avenue; Ste. 1100 Little Rock, AR 72201 Phone: (888) 733-6820 Fax: (501) 378-2159 FOR OVERNIGHT DELIVERY ONLY! Pinnacle Business Solutions Inc. Part A Provider Enrollment c/o Provider Audit & Reimbursement Regions Center 400 West Capitol Suite 1100 Little Rock AR 72201
Medicare Part B Provider Enrollment Change of Provider Address, Tax ID, etc. Update Provider Information Obtain a new RI Medicare Part B Provider # Update a provider telephone number	Part B Provider Enrollment Arkansas Medicare Part B Provider Enrollment P.O. Box 34260 Little Rock, AR 72203 Toll Free Telephone Assistance available Monday through Friday 9:00 am - 3:00 pm CST (866) 582-3251
Medicare Secondary Payer (MSP)	Please mail general MSP Inquiries to: Pinnacle Medicare Services Attention: MSP P O Box 34407 Little Rock, AR 72203 Telephone assistance available 8:00 a.m. - 4:00 p.m. CST (Part B) Telephone assistance available 9:00 a.m. - 11:30 a.m. CST and 1:00 p.m. - 3:30 p.m. CST (Part A) Medicare Secondary Payer Recovery Contractor Auto, No-fault, Liability P.O. Box 33828 Detroit, MI 48232-3828 Phone number 866-677-7220 Medicare Secondary Payer Recovery Contractor-GHP P.O. Box 33829 Detroit, MI 48232-3829 Phone number 866-677-7220 Medicare Secondary Payer Recovery Contractor-WC P.O. Box 33831 Detroit, MI 48232-3831 Phone number 866-677-7220 Delivery by Courier Services JP Morgan Chase MSPRC MI1-8245 9000 Haggerty Road Belleville, MI 48111
Where To Submit Hardcopy Claims	Part A Hardcopy Claims Pinnacle Medicare Services P.O. Box 3470 Little Rock, AR 72203 Part B Hardcopy Claims Claims Department Pinnacle Medicare Services P.O. Box 8102 Little Rock, AR 72203-8102
Freedom of Information Request	Pinnacle Medicare Services Freedom of Information P.O. Box 83310 Baton Rouge, LA 70884-3310
Part A Redeterminations	Pinnacle Medicare Services P.O. Box 3277 Little Rock, AR 72203-3277
Part B Redeterminations	Pinnacle Medicare Services P.O. Box 3470 Little Rock, AR 72203
Telephone Reopenings	Part A Phone: 1-866-339-3714 Part B Phone: 1-866-409-5903 TDD: (877) 726-1711
Electronic Services	EDI Services, a Division of Pinnacle Medicare Services P.O. Box 2181 Little Rock, AR 72203 (866) 582-3247 (501) 378-2419
Provider Audit & Reimbursement Provider Cost Reports	Pinnacle Medicare Services Provider Audit & Reimbursement Centerville Commons Office Park 875 Centerville Road, Bldg. #3 Warwick, RI 02886
Professional Relations	Pinnacle Medicare Services Professional Relations P.O. Box 3470 Little Rock, AR 72203 Part A Phone: 1-866-339-3714 Part B Phone: 1-866-801-5304 TDD: No 1-866-801-5304 Fax: (225) 231-2276
Medicare Refunds	Pinnacle Medicare Services Medicare Refunds P.O. Box 8075 Little Rock, AR 72203
Clearinghouse Division	Todd Hennessey P.O. Box 34120 Phone: (501) 918-7416 Fax: (501) 918-7407
Medical Review	Pinnacle Medicare Services Medical Review P.O. Box 1418 Little Rock, AR 72203

COB Contractor:
MSP Claims Investigation Project
P.O. Box 33847
Detroit, MI 48232

Palmetto Government Benefits Administration
Railroad Medicare
P.O. Box 10066
Augusta, GA 30999
Beneficiary Contact Number: (800) 833-4455
Provider Contact Number: (877) 288-7600

Qualified Independent Contractor (QIC)
First Coast Service Options, Inc
QIC Part B North
P.O. Box 45208
Jacksonville, FL 32232-5208

Durable Medical Equipment Regional Carriers
Contact List

Durable Medical Equipment Regional Carriers (DMERCs) process Medicare claims for durable medical equipment, prosthetics, orthotics and supplies (DMEPOS).

The residence of the beneficiary determines the regional carrier that processes the claim. Submit DMEPOS claims to the appropriate DMERC. Use the following table to determine where to file your DMERC claims.

DMERC	State jurisdiction (determined by beneficiary’s residence)
Region A National Heritage Insurance Company (NHIC) P.O. Box 9146 Hingham, MA 02043-9146 www.medicarenhic.com Provider Line (866) 419-9458 Beneficiary Line (800) 633-4227	Connecticut Delaware District of Columbia Maine Maryland Massachusetts	New Hampshire New Jersey New York Pennsylvania Rhode Island Vermont
Region B AdminaStar Federal, Inc. 8115 Knue Road Indianapolis, IN 46250 http://www.adminastar.com Provider Line (877) 299-7900 Beneficiary Line (800) 633-4227	Illinois Indiana Michigan Kentucky	Minnesota Ohio Wisconsin
Region C CIGNA Government Services P.O. Box 20010 Nashville, TN 37202 http://www.cignamedicare.com Provider Line (866) 270-4909 Beneficiary Line (800) 633-4227	Alabama Arkansas Colorado Florida Georgia Louisiana Mississippi New Mexico North Carolina	Oklahoma Puerto Rico South Carolina Tennessee Texas U.S. Virgin Islands Virginia West Virginia
Region D Noridian Mutual Insurance Company 901 40^th St. South; Ste. 1 Fargo, ND 58103 http://www.noridianmedicare.com Provider Line (866) 243-7272 Beneficiary Line (800) 633-4227	Alaska American Samoa Arizona California Guam Hawaii Idaho Iowa Kansas Missouri Montana	Nebraska Nevada North Dakota Northern Mariana Islands Oregon South Dakota Utah Washington Wyoming